Privacy Policy

1. Introduction

Welcome to TrakerAi ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Profile information (company name, role, contact details)
• Sales data and activity logs you enter into the system
• Compensation plan configurations and calculations
• Customer information related to your sales activities
• Payment and billing information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative notifications and updates
• Generate AI-powered insights and recommendations
• Respond to customer support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information. Your data is stored securely using industry-standard encryption and hosted on secure servers provided by Supabase. We use multi-tenant architecture with complete data isolation to ensure your information remains separate from other organizations.

5. Third-Party Services

We use trusted third-party service providers to help deliver our services:

• AI Service Providers: For AI-powered features including plan generation and insights. We sanitize data to remove personally identifiable information before processing.
• Cloud Hosting Services: For secure database hosting and authentication services.
• Payment Processors: For handling subscription payments (when applicable).

All third-party providers are carefully selected and required to maintain appropriate security measures to protect your information.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent or at your direction
• With service providers who perform services on our behalf
• To comply with legal obligations or respond to legal requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets

7. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct or update your personal information
• Delete your personal information (subject to legal obligations)
• Object to or restrict certain processing of your information
• Export your data in a portable format
• Withdraw consent where we rely on consent for processing

8. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

11. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

14. GDPR and CCPA Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). For users in California, we comply with the California Consumer Privacy Act (CCPA). You have specific rights under these laws, including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information (which we do not engage in).